At AAPS, students in our Personal Support Worker Certificate program learn practical techniques that help them enter the field with confidence, especially when supporting residents facing cognitive decline. Caring for residents living with dementia requires patience, compassion, and highly refined communication skills. Personal Support Workers (PSWs) are often the primary point of contact for individuals experiencing memory loss, confusion, and behavioural changes, making their role especially meaningful. With the right strategies, PSWs can create a sense of safety and dignity for residents, while also supporting their emotional and physical well-being. Below are some of the most effective dementia communication tips.. READ MORE »
