Change control is one of the most critical pillars of pharmaceutical quality systems. Whether the change involves equipment, raw materials, documentation, processes, utilities, or computerised systems, every modification must be evaluated, justified, and implemented in a controlled manner. For quality teams and students pursuing the Quality Assurance and Quality Control Diploma, mastering this process is essential for ensuring compliance, product integrity, and patient safety. This step-by-step guide breaks down the core components of a compliant and effective change control workflow used throughout the pharmaceutical industry. Step 1: Initiate the Change A change begins with a clear, well-documented request. This includes.. READ MORE »
Recruiting the right participants requires more than basic outreach, and successful clinical trial recruitment strategies depend on trust, careful communication, and an understanding of the communities you hope to serve. Retention adds another layer of responsibility, requiring a clear and consistent process that supports participants from screening to the final visit. Across the industry, one of the most persistent challenges is simply enrolling enough qualified participants. Slow or difficult enrollment delays timelines, increases costs, and places additional pressure on teams, which is why every study relies on thoughtful, well-planned recruitment efforts. This is why strong training matters. Through the AAPS.. READ MORE »
For students earning their IT support certificate at AAPS, understanding this life cycle is essential. When a company’s technology stops working, the first call usually goes to the help desk. Behind that call lies a structured, repeatable process known as the help desk ticket life cycle, a framework that ensures every issue is documented, prioritized, resolved, and verified efficiently. It teaches you not only how to troubleshoot technical problems but also how to manage communication, time, and expectations in a professional IT environment. Step 1: Ticket Creation and Intake Every help desk workflow begins when a user reports an issue… READ MORE »
Through training at AAPS, students in the Personal Support Worker Certificate program develop practical strategies to remain calm under pressure, communicate with empathy, and ensure safety in care environments. Working in long-term care means supporting residents not just physically, but emotionally. Moments of frustration, confusion, or fear can escalate quickly, especially among residents living with dementia, chronic pain, or anxiety. That’s where strong communication and de-escalation skills become essential tools for every Personal Support Worker (PSW). These are the same skills that transform a caring attitude into professional confidence. Understanding De-escalation in Long-Term Care De-escalation in long-term care is the.. READ MORE »
