Outsourcing is a popular and profitable strategy that allows large companies to contract out what they consider to be non-critical processes and services – something most of us associate with routine customer service and IT support. Pharma companies have been key players in this trend for years, outsourcing almost everything in IT, including mainframes, networks and call centres. Over the past decade, progressive organizations have even begun contracting out human resources, finance and accounting, and facilities management. Since the late 1990s, GlaxoSmithKline, Novartis, Johnson & Johnson, and Pfizer have taken the lead in outsourcing an increasing number of operations. It.. READ MORE »
