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IT Support and Systems Administration Certificate Program

Master the skills to innovate in food and pharma research.

Type

Certificates

Duration

11 weeks

Start Date

October 14, 2025

Location

Hybrid and Instructor-led sessions

Admission Requirement

Details

Financial aid is available to those who qualify. Ask AAPS for more details.

Type

Certificates

Start Date

January 12, 2026

Duration

16 Weeks (Full time)

Location

Hybrid and Instructor-led sessions

Admission Requirement

Details
Financial aid is available to those who qualify. Ask AAPS for more details.

About Our
IT Support and Systems
Administration Certificate Program

The IT Support Program offers a comprehensive foundation for individuals seeking to build a career in IT. This hands-on program covers essential topics in computer hardware, operating systems, networking, software management, security practices, and cloud computing. Students will gain both theoretical knowledge and practical skills, equipping them to support businesses in maintaining and troubleshooting technology systems efficiently.

ITS01 Introduction to Computer Hardware
  • Overview of computer components
  • Understanding CPUs, RAM, storage, and peripherals
  • Troubleshooting hardware issues
  • Assembling and disassembling computers
  • Introduction to Windows and Linux operating systems
  • Basic commands and file management
  • System updates and configuration
  • Installation and configuration of OS software
  • Introduction to networking concepts
  • IP addressing and subnetting
  • Understanding routers, switches, and firewalls
  • Network troubleshooting and basic security
  • Types of printers and their components
  • Common printer problems and fixes
  • Setting up printers and configuring networks
  • Printer maintenance and troubleshooting strategies
  • Installing and configuring software
  • Managing licenses and updates
  • Troubleshooting software compatibility issues
  • Uninstalling software and managing system resources
  • Communication skills for IT support
  • Managing user expectations and troubleshooting
  • Effective problem-solving strategies
  • Handling customer inquiries and support tickets
  • Introduction to cybersecurity concepts
  • Preventing malware and virus infections
  • User authentication and password policies
  • Basic network and data protection techniques
  • Understanding cloud platforms (e.g., AWS, Azure, Google Cloud)
  • Cloud storage, SaaS, IaaS, and PaaS models
  • Benefits and challenges of cloud computing
  • Setting up and using cloud-based services
  • Basics of virtualization technologies (e.g., VMware, Hyper-V)
  • Setting up virtual machines
  • Remote desktop and VPN configurations
  • Virtualization for business continuity
  • Importance of data backup
  • Backup strategies and solutions
  • Restoring data and recovering from disasters
  • Cloud backup and disaster recovery solutions
  • In-depth exploration of advanced Windows administration
  • Introduction to Linux commands and system management
  • User and permission management in both environments
  • Virtualization in operating system management
  • Introduction to MacOS and its interface
  • Basic MacOS configuration and troubleshooting
  • Managing applications and system resources
  • Network settings and file-sharing in MacOS

Career
Opportunities

Upon completion of the IT Support Program, graduates can pursue a variety of roles in the IT sector, including but not limited to:

These roles are crucial in various industries, from healthcare and finance to education and government, ensuring a growing demand for skilled IT professionals.

AAPS graduates have
been hired as:

  • IT Support Specialist: Assist businesses with troubleshooting and resolving technical issues.
  • Help Desk Technician: Provide remote support and resolve IT-related issues for end-users.
  • Network Administrator: Manage and maintain network systems for organizations.
  • Systems Administrator: Oversee and maintain operating systems, servers, and network infrastructure.
  • Technical Support Engineer: Provide expert-level support and troubleshooting for software and hardware systems.
  • Data Backup and Recovery Specialist: Design and implement strategies for data protection and recovery.

Organizations who have
hired AAPS Graduates

Average 

& High Wage Range

$26

Average Wage/HR**

$42

high Wage/HR**

Certifications

Graduates of the IT Support and Systems Administration Certificate Program will receive a Certificate

This program is approved as a vocational program under the Ontario Career Colleges Act, 2005, ensuring that graduates meet the regulatory and professional standards expected by employers across the industry.

To register for in-class, contact us via telephone at 416-502-2277 or by email at info@aaps.ca

Our exclusive
happy student saying.

A Transformative Journey

The instructors are industry-experienced in a supportive learning environment. Field-related internships give students real-world experience. Students also receive ongoing job search assistance and career services from AAPS.
Sedigheh Fadaye Vatan

Sedigheh Fadaye Vatan

Pharmaceutical Quality Assurance and Regulatory Affairs Graduate

Taking the AAPS Cannabis Management, Quality & Laboratory course was the one of the best decisions for my career. They are all extremely knowledgeable in their field, with real life experiences to share.
Orenda Von Gernet

Orenda Von Gernet

Cannabis – Management, Quality and Laboratory Graduate

I enrolled in the QA/QC program and midway through the program I successfully landed a 6-month internship at Teva Pharmaceuticals. Upon completing my program part-time, I got a full-time position with PerkinElmer.
Lukman Nahle

Lukman Nahle

Pharmaceutical Quality Assurance and Quality Control Graduate

I am very happy that I chose AAPS as my next academic endeavor after graduating University. The course was very useful in teaching me the things that I will need to know when entering the Cannabis industry.
Zachary Petkov

Zachary Petkov

Cannabis – Management, Quality and Laboratory Graduate

Coming to AAPS to pursue my PG Diploma in CRDSP has been one of the best career decisions. I’ve received my offer letter to join as Project Management Associate at Axiom real-time metrics solutions, On.
Remya Pushparajan Subha

Remya Pushparajan Subha

Clinical Research Graduate

The food safety and quality program at AAPS provided me with the knowledge required for the Canadian food industry. As a newcomer to Canada, I really appreciated the welcoming vibe the college offered.
Dania Hariri

Dania Hariri

Food, Technology, Safety and Quality Graduate

I was newcomer in Canada from Nepal. I enrolled in PG Diploma in Pharmaceutical QC/QA/RA course which i think was the best. After 3 weeks of hard work into co-op days, I was offered a full-time job.
Yushma Shakya

Yushma Shakya

Pharmaceutical Quality Assurance and Quality Control Graduate

I am excited to share my employment news. I am now working as Quality Assurance Manager and I couldn’t have done it without your help and encouragement. I want to specifically thank all the AAPS instructors.
Abolfazl Darashti

Abolfazl Darashti

Food, Technology, Safety and Quality Graduate

Thank you to everyone at AAPS for helping me in my postgraduate training. I am now really excited to be working at the McKesson Corporation (Fortune Top 500 Company) as a Health Services Case Manager.
Amjad Atrash

Amjad Atrash

Clinical Research Graduate

I am happy to share that I have received a job as a Clinical Research Recruiter at BioPharma Services Inc. It was a hard and persistent job but I couldn’t have done it without the AAPS support.
Saeeda Hasan

Saeeda Hasan

Clinical Research Graduate

Financial Aid & Funding Options

We believe finances should never be a barrier to your education.
 Explore flexible options designed to support your goals.

Scholarships & 
Bursaries

Scholarships & 

Bursaries

We believe finances should never be a barrier to your education.
 Explore flexible options designed to support your goals.

Flexible
Payment Plans

Flexible

Payment Plans

Spread your tuition to manageable monthly payments to fit your budget.

Government & 
Employer Support

Government & 

Employer Support

Learn how to apply for OSAP and employer sponsorship programs.

Need personalized guidance?

Our admissions advisors can help you explore best funding situation.