The IT Support Program offers a comprehensive foundation for individuals seeking to build a career in IT. This hands-on program covers essential topics in computer hardware, operating systems, networking, software management, security practices, and cloud computing. Students will gain both theoretical knowledge and practical skills, equipping them to support businesses in maintaining and troubleshooting technology systems efficiently.
- Overview of computer components
- Understanding CPUs, RAM, storage, and peripherals
- Troubleshooting hardware issues
- Assembling and disassembling computers
- Introduction to Windows and Linux operating systems
- Basic commands and file management
- System updates and configuration
- Installation and configuration of OS software
- Introduction to networking concepts
- IP addressing and subnetting
- Understanding routers, switches, and firewalls
- Network troubleshooting and basic security
- Types of printers and their components
- Common printer problems and fixes
- Setting up printers and configuring networks
- Printer maintenance and troubleshooting strategies
- Installing and configuring software
- Managing licenses and updates
- Troubleshooting software compatibility issues
- Uninstalling software and managing system resources
- Communication skills for IT support
- Managing user expectations and troubleshooting
- Effective problem-solving strategies
- Handling customer inquiries and support tickets
- Introduction to cybersecurity concepts
- Preventing malware and virus infections
- User authentication and password policies
- Basic network and data protection techniques
- Understanding cloud platforms (e.g., AWS, Azure, Google Cloud)
- Cloud storage, SaaS, IaaS, and PaaS models
- Benefits and challenges of cloud computing
- Setting up and using cloud-based services
- Basics of virtualization technologies (e.g., VMware, Hyper-V)
- Setting up virtual machines
- Remote desktop and VPN configurations
- Virtualization for business continuity
- Importance of data backup
- Backup strategies and solutions
- Restoring data and recovering from disasters
- Cloud backup and disaster recovery solutions
- In-depth exploration of advanced Windows administration
- Introduction to Linux commands and system management
- User and permission management in both environments
- Virtualization in operating system management
- Introduction to MacOS and its interface
- Basic MacOS configuration and troubleshooting
- Managing applications and system resources
- Network settings and file-sharing in MacOS
Career Opportunities
Upon completion of the IT Support Program, graduates can pursue a variety of roles in the IT sector, including but not limited to:
- IT Support Specialist: Assist businesses with troubleshooting and resolving technical issues.
- Help Desk Technician: Provide remote support and resolve IT-related issues for end-users.
- Network Administrator: Manage and maintain network systems for organizations.
- Systems Administrator: Oversee and maintain operating systems, servers, and network infrastructure.
- Technical Support Engineer: Provide expert-level support and troubleshooting for software and hardware systems.
- Data Backup and Recovery Specialist: Design and implement strategies for data protection and recovery.
These roles are crucial in various industries, from healthcare and finance to education and government, ensuring a growing demand for skilled IT professionals.
Graduates of the IT Support and Systems Administration Certificate Program will receive a Certificate
This program is approved as a vocational program under the Ontario Career Colleges Act, 2005, ensuring that graduates meet the regulatory and professional standards expected by employers across the industry.
To register, enroll into any online course or contact us via telephone at 416-502-2277 or by email at info@aaps.ca.
